FAQs
How can I contact loommii?
We’re here to help you with whatever you need! Simply email us at service@loommii.com, and our customer support team will happily assist you with any questions or concerns.
Do you ship worldwide?
Yes, we’re delighted to offer worldwide shipping so that anyone, anywhere, can enjoy a little bit of calm with loommii.
Where do you ship from?
We ship directly from Hong Kong, bringing tranquility to your doorstep no matter where you are.
Can I change or cancel my order?
We understand that things can change! If you need to modify or cancel your order, please let us know within 12 hours of placing it. While we aim to process orders swiftly, we can still assist with returns for a full refund once your order arrives. Your peace of mind matters to us!
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal, so you can choose whichever method feels easiest for you.
When will my order be processed?
All orders are processed and shipped from our warehouse. Please allow 1-3 business days for handling, and keep in mind that we process orders Monday through Friday. While we strive to be quick, holiday and sale seasons may cause slight delays.
How long will it take to receive my order?
Due to high demand and varying locations, your order may take 1–2 weeks to arrive. Most of the time, though, your Loommii package will be at your doorstep within two weeks—well worth the wait for something made with care.
What if I don’t receive my order?
If your order hasn’t arrived within 30 days of shipping, don’t worry—you’re eligible for a full refund. Just reach out, and we’ll take care of the rest.
Will I be charged with customs and taxes?
All prices on our site are tax-inclusive, no matter where you’re ordering from. The price you see is the final price—no unexpected customs fees, duties, or taxes upon arrival. Simple and straightforward, just how we like it.
How do I return an item?
If you need to return an item, we’re happy to assist! Please email us at service@loommii.com, and we’ll guide you through the process to ensure everything is handled with ease.
What if the item(s) I received are defective, incorrect, or damaged?
We want to ensure your experience with loommii is nothing but serene. If you’ve received an incorrect, missing, or damaged item, please email us with your order number, photos, and any relevant details. We’ll resolve the issue as quickly as possible so you can continue your mindfulness journey uninterrupted.
When will I receive my refund?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at service@loommii.com.