We’re here to help you with whatever you need! Simply email us at service@loommii.com, and our customer support team will happily assist you with any questions or concerns.

Yes, we’re delighted to offer worldwide shipping so that anyone, anywhere, can enjoy a little bit of calm with loommii.

We ship directly from Hong Kong, bringing tranquility to your doorstep no matter where you are.

We understand that things can change! If you need to modify or cancel your order, please let us know within 12 hours of placing it. While we aim to process orders swiftly, we can still assist with returns for a full refund once your order arrives. Your peace of mind matters to us!

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal, so you can choose whichever method feels easiest for you.

All orders are processed and shipped from our warehouse. Please allow 1-3 business days for handling, and keep in mind that we process orders Monday through Friday. While we strive to be quick, holiday and sale seasons may cause slight delays. Rest assured, your Loommii experience is our priority.

Due to high demand and varying locations, your order may take 2-4 weeks to arrive. In most cases, though, your Loommii package should arrive within two weeks, bringing a moment of zen right to your home.

If your order hasn’t arrived within 30 days of shipping, don’t worry—you’re eligible for a full refund. Just reach out, and we’ll take care of the rest.

The prices on our site are tax-free in USD, so depending on your location, customs fees, duties, or taxes may apply once your order arrives. These charges are determined by your local customs office, and we encourage you to reach out to them for more details. We hope these small steps will help keep your journey with Loommii smooth and peaceful.

If you need to return an item, we’re happy to assist! Please email us at service@loommii.com, and we’ll guide you through the process to ensure everything is handled with ease.

We want to ensure your experience with Loommii is nothing but serene. If you’ve received an incorrect, missing, or damaged item, please email us with your order number, photos, and any relevant details. We’ll resolve the issue as quickly as possible so you can continue your mindfulness journey uninterrupted.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at service@loommii.com.

To ensure quicker delivery, items may be shipped separately from the nearest available stock, meaning you could receive multiple packages. Don’t worry—all your items are on their way.