Shipping & Returns

At loommii, we believe every thread tells a story. To make sure yours begins with a smooth and transparent experience, here's everything you need to know about how we ship and how we look after you.

All prices in USD.

How loommii Ships

Every loommii piece is hand-picked, packed, and shipped from our workshop in China. By bringing together careful craftsmanship and reliable logistics, we deliver our DIY kits and finished pieces with care — from our hands to yours.

Shipping Information

We currently offer reliable, tracked shipping to the following communities:

  • USA
  • Australia
  • New Zealand

Shipping Fees: Free tracked shipping on orders over $40, or $3.99 flat rate.

Processing Time: Most orders are prepared with care within 1–3 business days.

Delivery Time: Typically 6–12 business days (around 1–3 weeks for most regions). All packages are shipped via SF International with a tracking number provided.

Delivery Guarantee: If your order hasn't arrived within 30 days, you're eligible for a full refund — just email us at contact@loommii.com.

Delivery & Address Accuracy: Once tracking shows your order as delivered, it's considered complete. Please make sure your shipping address and contact details are correct at checkout — loommii isn't responsible for packages lost or delayed due to an incorrect or incomplete address. If a package is returned to us because of an undeliverable address, we can re-ship it once the additional shipping cost is covered.

Order Cancellations & Modifications

  • Cancellations: Full refund if you cancel before your order is handed to our courier.
  • Address Changes: We can update your address for free before shipping. Once shipped, we'll try to redirect with the courier, but can't guarantee it — please double-check your address at checkout.
  • Item Changes: We don't swap items within an order. If you'd like something different, please cancel (if not yet shipped) and re-order.

Why only these locations?

As a growing boutique studio, we currently focus on these regions to ensure tax and fee transparency, shipping stability, and high-quality service for our core community during our start-up phase.

Please note: local authorities may apply taxes or service charges on some orders. These remain the responsibility of the recipient. loommii does not refund shipping charges for packages rejected due to local customs fees.

Returns & Solutions

To keep our operations lean and our prices fair, loommii doesn't offer standard change-of-mind returns. This policy does not affect your statutory rights.

  • Damaged or Incorrect Items: If something isn't right with your order, email us at contact@loommii.com with a photo — no need to send anything back right away. We'll look into it and make it right.
  • Change-of-Mind Returns: If you'd simply like to return an item, please contact us first. Return shipping and courier choice are the customer's responsibility, and the item must be unused and in its original condition.
  • Our Promise: We reply to all inquiries within 3 business days.

Refunds

Approved refunds (cancellations or damaged items) will be processed to your original payment method within 10 business days.