FAQs

Not yet — we currently focus on shipping to the USA, Australia, and New Zealand. Focusing on these regions lets us keep delivery stable and our pricing transparent during our start-up phase.

Free tracked shipping on orders over $40, or a $3.99 flat rate. All prices are in USD.

Every loommii order is hand-picked, packed, and shipped from our workshop in China, with a tracking number provided so you can follow it along the way.

Most orders are prepared within 1–3 business days, then typically arrive within 6–12 business days (around 1–3 weeks for most regions). All orders ship via SF International with tracking.

If your order hasn't arrived within 30 days, you're eligible for a full refund — just email us at contact@loommii.com and we'll take care of the rest.

All major credit cards (VISA, Mastercard, AMEX) and PayPal — whichever feels easiest for you.

For most orders, no. Prices are listed in USD, and no additional customs fees apply to most orders. However, local authorities may apply taxes or service charges on some orders — these remain the responsibility of the recipient.

We photograph every piece as accurately as we can, but color is a living thing. A few factors can shift how it looks:

• Your screen: Every device displays color, brightness, and contrast differently. Features like True Tone or Night Shift can noticeably change a hue.
• Ambient light: Our pieces respond to their surroundings — a deep navy can read brighter in daylight and richer in a dim room.
• Color temperature: Warm or cool indoor lighting shifts the mood of the cord and hardware.

We think this quiet shift is part of the charm of a hand-crafted piece — it doesn't just sit there, it responds to your world.

Cancellations: Full refund if you cancel before your order is handed to our courier.

Address changes: We can update your address for free before shipping. Once shipped, we'll try to redirect with the courier, but can't guarantee it.

Item changes: We don't swap items within an order. If you'd like something different, please cancel (if not yet shipped) and re-order.

We handle the sourcing, so you can focus on the making — no mismatched materials, no waste. A calm, ready start for beginners, and a fresh set of textures for those who already weave.

Just scissors, a ruler, a lighter, and a flat surface to work on. [Read more details here].

It's simple, but intentional. Our four essential knots — W, M, B, and T — and the video tutorial help you find your rhythm quickly. Like all handcrafts, it takes a little patience to master.

Most of our hand-woven bracelets have an adjustable sliding knot, or a set length (e.g. 16cm).

• Handmade variance: As each piece is individually hand-woven, there may be a slight length variance of ±3mm.
• Natural give: The woven structure has a subtle, natural elasticity that adapts for a comfortable fit.
• Before ordering: Check the sizing details on each product page for specific measurements.

High-density woven polyester cord — durable, holds its shape, and resists fading, so it's made to last through everyday wear.

Every finished piece is hand-woven by the same hands in our workshop in China that prepare our DIY kits — from our workshop to your wrist.

The cord is durable, but we recommend taking your piece off before swimming or showering — it helps preserve the finish on the hardware and the integrity of the weave.

Just email us at contact@loommii.com. Our small team replies to every inquiry within 3 business days.

To keep our small studio sustainable, we don't offer standard change-of-mind returns. If you'd still like to return something, please contact us first — return shipping and courier choice are the customer's responsibility, and the item must be unused and in its original condition. This doesn't affect your statutory rights.

Email us at contact@loommii.com with your order number and a photo — no need to send anything back right away. We'll look into it and make it right, whether that's a replacement or a refund.

Once a refund is approved, we'll process it to your original payment method within 3 business days. Your bank or card provider may need extra time to post it. If more than 10 business days have passed since we approved your refund, please contact us.